User support

Quality customer support 60sek — always in touch

Dear users, we understand that in the field of digital asset exchange, speed and quality of problem solving are of critical importance. That"s why our support team works around the clock, without weekends and holidays, so you can get professional help at any time — regardless of the time zone and the complexity of the situation.

Main communication channels:

📱Telegram: Click me

Our official bot and live operators are ready to help you with tracking the status of your application, clarifying details, solving technical problems and consulting on the choice of the optimal exchange direction. The average response time in the messenger is up to 5 minutes during working hours and up to 15 minutes at night.

✉️ Email: [email protected]

For questions requiring detailed study (verification, refund, affiliate programs), we recommend writing to the email. Be sure to specify the application ID and a brief description of the situation — this will speed up the processing of your request. We guarantee a response within 2 hours during working hours.

💬 Online chat on www.60sek.net

For the most operational solution to the issue, use the built-in chat on the site. Competent specialists will answer any questions you are interested in in real time: from help with the interface to explaining the terms of the commission. The chat supports uploading screenshots, which simplifies the diagnosis of technical problems.

❓ Help section (FAQ)

Before writing to support, we recommend familiarizing yourself with our expanded "Help" section. There you will find step-by-step instructions for registration, exchange, verification, as well as answers to frequently asked questions about limits, commissions and security. The regularly updated knowledge base will help save time and quickly find a solution.

⭐ Personal terms for large clients

We value the trust of regular partners and are ready to offer individual exchange conditions for clients with a large turnover of funds: priority processing of applications, personal manager, flexible rates and extended limits. To discuss personal cooperation, please contact us at: [email protected].

Our goal is to make each of your exchanges as simple, safe and profitable as possible. The 60sek. net team thanks you for your trust and is always ready to help!

Best regards, the 60sek.net team